Kit
Mod
Pod
Pyrex
Cartridges
Accus
Chargers
Clearomizers
Coils
RDA & RBA
Wires
Cottons
Tool kits
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Prestige fruits
Don Cristo
France
UK
USA
Canada
Malaysie
Jungle Wave
Go-rilla
Cloud's of lolo
Allemagne
Italie
Danemark
Bases
Additives
Boosters
Empty bottlesWarranty period: 3 MONTHS from the date of purchase from CIG ACCESS.
Non-guaranteed products: rebuildable atomisers, clearomisers, accessory cartridges, batteries, e-liquids and miscellaneous parts (e.g. resistors, drip-tip).
Guaranteed products: Electronic batteries, charger, Mod and Pod.
After-sales service request :
- Go to "My profile”.
- Enter "Order history and details".
- Select the order concerned.
- Select the product, the quantity and indicate the reason in the comments.
As soon as we receive your request, we will indicate whether the return is approved or rejected.
- If the return is rejected, the after-sales service ends there.
- If the return is approved, you will be asked to send the product back with a detail description of the issue and the invoice of the purchase.
You will receive an email informing you of the status of your request.
If you have a particular request, please contact us by e-mail with a detailed explanation of your problem, or by telephone.
Mail: claude@cig-access.com
Phone number: +33 4.42.98.11.08
Monday to Friday 9.30am - 1pm / 3pm - 5.30pm (GMT +1)
Please note that shipping costs are not covered by Cig-Access.
Processing by our after-sales service :
Once the product has been received, it will be processed and, if your product complies with the general terms and conditions of return, a voucher will be issued to you by e-mail.
Vouchers are valid for one year.
The guarantee does not cover :
- The physical appearance of the product (scratches, bumps, etc.)
- Damage caused by incorrect or improper use of the product.
IMPORTANT: It is your responsibility to inform your customers about the application of after-sales return conditions.
CIG ACCESS will not be held responsible if your end customers do not comply with these conditions.
Return address :
SARL ALAV - CIG ACCESS
After Sales Service
148 rue de Lenche
13400 Aubagne
FRANCE
For all other requests or if you have any question, we can be contacted by :
Email : claude@cig-access.com
Phone: +33 4.42.98.11.08
Monday to Friday 9.30am - 1pm / 3pm - 5.30pm (GMT +1)