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Product recall: Kroma Nova by Innokin

Product recall: Kroma Nova by Innokin

PRODUCT RECALL!

Important: KROMA NOVA Product Recall Information

Dear Customers,

We would like to inform you of an important recall concerning the KROMA NOVA model. This recall was initiated on May 17.

We are committed to supporting you throughout this process to minimize the impact on your business.

In accordance with regulations, a Withdrawal and Recall procedure is underway. We ask you to immediately cease distribution of all KROMA NOVA in your possession.

rappel.conso.gouv

Innokin recall

Logistic instructions for returning products

 

Return conditions

Carefully identify and separate customer returns from out-of-stock returns.

Shipping costs will be reimbursed on presentation of receipts in the form of a credit note.

Enclose a list of package contents

Enclose purchase invoice(s)

We thank you for your understanding and cooperation. If you have any questions or require assistance, please contact your sales representative.

The Cig Access team

 

Contact:

Lior: +33 (0) 745 066 482

Henri: +33 (0) 624 141 444

Benjamin: +33 (0) 761 052 526

Customer Service: +33 (0) 973 441 397

or by mail : 

contact@cig-access.com