![Product recall: Kroma Nova by Innokin](https://www.cig-access-pro.com/img/cms/Kroma-Nova---Rappel.jpg)
PRODUCT RECALL!
Important: KROMA NOVA Product Recall Information
Dear Customers,
We would like to inform you of an important recall concerning the KROMA NOVA model. This recall was initiated on May 17.
We are committed to supporting you throughout this process to minimize the impact on your business.
In accordance with regulations, a Withdrawal and Recall procedure is underway. We ask you to immediately cease distribution of all KROMA NOVA in your possession.
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Innokin recall
Logistic instructions for returning products
Return conditions
Carefully identify and separate customer returns from out-of-stock returns.
Shipping costs will be reimbursed on presentation of receipts in the form of a credit note.
Enclose a list of package contents
Enclose purchase invoice(s)
We thank you for your understanding and cooperation. If you have any questions or require assistance, please contact your sales representative.
The Cig Access team
Contact:
Lior: +33 (0) 745 066 482
Henri: +33 (0) 624 141 444
Benjamin: +33 (0) 761 052 526
Customer Service: +33 (0) 973 441 397
or by mail :
contact@cig-access.com